Any access and use of this website indicates that the user has read these conditions of use and agreed to be bound by them. Otherwise, the Internet user must not use or access this site and leave it immediately.
The owner of the site undertakes to guarantee a high level of protection of the personal data of its customers, prospects, and users of the website.
We are pleased to inform you that we have chosen to employ an analysis tool that embodies our values regarding respect for privacy and ethics.
We use “Matomo”, a leading solution in its field. You can find out more about Matomo by visiting their website: link to the Matomo website. Matomo stands out for its privacy-friendly approach, not requiring consent for cookies. This guarantees the privacy of our visitors. Additionally, Matomo is rigorously compliant with GDPR regulations and has received CNIL approval, demonstrating its commitment to data privacy.
Data Collected by Matomo: Matomo collects information related to user experience on our website. This includes data such as time spent on pages, actions taken (clicks, scrolls), type of device used, screen resolution, and geographic location (limited to country only).
Collection of Data by Matomo: Matomo uses cookies to collect this data. Please note that user consent is not required, as tracking cookies are not used.
What is the Data Collected by Matomo Used for: The data collected by Matomo is used exclusively for analysis purposes. They allow us to better understand user behavior on our site, optimize the user experience and improve our service.
Is the data anonymous? Yes, the data is completely anonymized.
How long does Matomo retain data? Old data is automatically deleted after 744 days, while reports are retained for 36 months. If a user wishes not to be tracked despite anonymization measures, an unsubscribe link is available in this document.
Access to Data by Matomo: The data collected by Matomo is accessible only by designated administrators of our website, for the purpose of performing analyzes and optimizing the user experience.
What is the location of Matomo’s servers? At Oblivion Cloud Control BV (Xebia) in the Netherlands guarantees a secure infrastructure, with off-site backups in Dublin, Ireland, all under the supervision of AWS Europe. All data is stored in Europe.
Is there GDPR compliance? We are committed to ensuring compliance with the GDPR by implementing measures such as the anonymization of data, the designation of a GDPR Manager, the possibility for users to deactivate all tracking, the use of first-party cookies by default, visibility of the data collected, the ability to delete visitor data upon request, and assurance that the data is not used for any purpose other than analysis.
Exercise of Rights: In accordance with the GDPR, users have the right to access their data, withdraw their consent, benefit from “Do Not Track”, request data portability, object to processing, request deletion of data historical data, to require the erasure of data, and to benefit from anonymization functionalities. All these rights can be exercised by contacting us at contact@hoteldelatelier.com
More information: For more information go to the website https://matomo.org/
In addition, it should be noted that this site may include contact forms intended to collect essential information to respond to quote or reservation requests from our customers. This information may include personal data such as email address or telephone number. We would like to point out that this data is collected solely for the purpose of enabling our team to respond effectively to your request.
We respect the privacy of our users and emphasize that filling out these forms is completely optional. If you prefer not to provide personal data, we simply invite you not to complete the form. It is important to note that, in all cases, the user must check a consent box for their data to be used as part of their request.
In addition, we would like to assure you that under no circumstances will your personal data be used for cold calling purposes. Our sole objective is to respond to your requests efficiently and professionally.
We would like to assure you that your personal data will under no circumstances be used for resale or distribution to third parties for advertising purposes. Our commitment to protecting your privacy is total.
In accordance with the “Informatique et Libertés” law of January 6, 1978 amended in 2004, you have the right to access, modify, rectify and delete information that concerns you, which you can exercise by sending us an email. at the address contact@hoteldelatelier.com or a letter to the address 5 rue de la Foire 30400 Villeneuve-Les-Avignon
All content present on this site (text, images, graphics, logos, icons, videos, etc.) is the exclusive property of the site owner or is subject to authorization for use. They are protected by French and international laws on intellectual property.
Any reproduction, representation, modification, publication, adaptation, total or partial, of the contents of this site, whatever the means or process used, is strictly prohibited without prior written authorization from the owner of the site.
The company Clic Gauche, publishing this site, disclaims all liability if the Internet user visiting this website were to disclose or register through electronic addresses: e-mail or reservation form, all bank details.
Clic Gauche cannot be held liable in the event of an error or involuntary omission, despite the care taken in the creation of this site.
The owner of the site reserves the right to adapt the personal data protection policy. When material changes are made to this Statement, we post a link to the Statement on the home page of our site.
After contacting customer service and in the absence of a satisfactory response within 1 month, the customer can contact the Tourism and Travel Mediator, whose contact details and referral procedures are available on his website: www.mtv.travel.
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution. In the absence of an amicable agreement, the consumer has the possibility of contacting the consumer mediator to whom the professional reports, free of charge, within one year of the written complaint addressed to the professional.
The professional is obliged to provide the consumer with the contact details of the organization to which he is affiliated.
According to article L.223-2 of the Consumer Code: “When a professional is required to collect telephone data from a consumer, he informs him of his right to register on the opposition list to cold calling. » The customer can exercise his right to object to telephone canvassing by registering on Bloctel: https://www.bloctel.gouv.fr/
Article L. 221-28 of the Consumer Code states: “The right of withdrawal cannot be exercised for contracts: (…)12° Provision of accommodation services, other than residential accommodation, services transport of goods, car rentals, catering or leisure activities which must be provided on a specific date or period; […]
Find all the information on the link below: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
For any additional questions relating to this policy or the way in which the owner of the site processes your personal data, we invite you to contact us at the following address: contact@hoteldelatelier.com
